You have the ability to establish personal spending limitations for online transactions within your account. We also recommend setting gameplay limits that align with your personal circumstances for retail purchases.
To assist in preventing impulsive decisions to increase your spending limit, a mandatory 7-day waiting period is always enforced.
You have the option to exclude yourself from participating in our online games for a minimum duration of 180 days, during which time you will be unable to access your account and will need to contact us to reactivate your account after the exclusion period has concluded.
Access the My Settings area of your account while logged in to complete this process. Once excluded, this request cannot be reversed.
When you exclude yourself from gameplay, we automatically remove you from our communications. Alternatively, you can request to be removed from communications without self-excluding by contacting our Responsible Play Liaison Officers at 1300 138 132 or 07 3340 6125.
Ozlottopro is not affiliated with BetStop - the National Self-Exclusion Register™ - as this service primarily addresses phone and online betting accounts and wagering services. Nevertheless, we are dedicated to creating a secure, welcoming, and supportive environment for our customers.
If lottery gaming is no longer enjoyable for you or if you're concerned about someone close to you, we provide several self-management tools, including the option to exclude yourself from participating in our lottery games online.
Call us on 1300 138 132 or 07 3340 6125 (during extended business hours) to speak with a Responsible Play Liaison Officer. Upon request, our staff can provide contact information for gambling-related support services as well as assist with exclusion from play, opting out of communications, or cancelling your player programs by deactivating your membership.
If English is not your primary language, our Responsible Play Liaison Officers can connect you with a national translation service during your call, and a three-way conversation can be arranged with a translator.
Our Responsible Play Program has been established to ensure adherence to relevant State and Territory legislation, implement best practices in lottery operations, and ensure that the experience of playing lottery games remains enjoyable for our customers.
The program emphasizes education for our staff and retailers, providing information and support for our customers both in physical locations and online, offering guidance for the design and marketing of our games and programs, all of which is incorporated in our Responsible Gambling Codes of Conduct, applicable to each jurisdiction where we operate.
All retailers and their personnel must comply with the requirements of our Responsible Play Program and, specifically, these Codes. Our program is currently certified under the World Lottery Association's Responsible Gaming Framework.
For additional details about our program, you can review our Codes of Conduct via the 'Resources' section above, or contact us on 131 868.
NOTE:
Only individuals over the age of 18 may purchase lottery products. It is the responsibility of online account holders to ensure minors do not access their accounts.